Returns & Exchanges

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

We’ve done our best to provide you with a very clear picture of what you will be getting, with the ability to zoom into images, and features like Wall Preview, and even Live Preview AR throughout this store website. Each piece is custom ordered to your selected specifications. Therefore, we have to insist that ALL SALES ARE FINAL. Exceptions are made of course for products defective on arrival or any damage during shipping. If your prints arrive damaged, please KEEP ALL PACKAGING and Contact Us or email msilecky@kitsunetaleproductions.com with your order number for further instructions.

how long do i have to request an exchange or replacement?

If your order is defective on arrival or has been damaged during shipping, please contact us within 14 days of receiving your order. KEEP ALL PACKAGING and Contact Us or email msilecky@kitsunetaleproductions.com with your order number for further instructions. We may ask you to provide photographs of the defective and/or damaged print, as well as damaged packing material, so that we can request a replacement from our fulfillment provider, Bay Photo.

CAN I CANCEL MY ORDER?

All print sales are final. Please Contact Us or email msilecky@kitsunetaleproductions.com within 48 hours of ordering if you would like to adjust your order. If our fulfillment provider is still able to accomodate order changes without additional charges, we will gladly work with you to seek desired adjustments. However, we cannot guarantee changes will be possible. Refunds for cancellations are not possible once the order is submitted, as it is immediately sent to our fulfillment provider.

HOW DO I RETURN MY PACKAGE?

Because all print sales are final, and photographic proof of defective and damaged items is typically sufficient to support a request for a replacement, return shipping is quite unlikely.

Should you wish to return an order for reasons other than defective product or damage during shipping, you will be responsible for the cost of return shipping and a 15% restocking fee. If you return an item for reasons other than defective product or damage during shipping, and we have made special arrangements for a refund, the item MUST be returned in NEW condition. It is therefore recommended that you insure the item for return shipping. Any such special requests must be made within 14 days of receiving your order and the item must be returned within 1 MONTH of receiving your order.

If you have additional questions about this policy,

Contact Us via this form or at the email or phone number listed below.

If you have additional questions about our refund policy, please see Billing & Account Information.

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Email: msileckyATkitsunetaleproductions.com PHONE: 973 857 2142

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I gladly accept returns Contact me within: 14 days of delivery Ship items back within: 21 days of delivery I don't accept exchanges or cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Our fulfillment provider is Bay Photo Labs (www.bayphoto.com) which has a long history of providing the highest quality photographic printing services and materials to professional photographers.

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